Terms of Service

By creating an account, purchasing stubs, opening a vault, or otherwise using any part of the MerchVault platform (the “Service”), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

These Terms include a mandatory individual arbitration clause and a class-action waiver in Section 13. By continuing to use the Service, you accept those provisions.

You may use the Service only if all of the following are true:

• You are at least eighteen (18) years of age.
• You are not located in, or a resident of, a U.S. state or U.S. territory in which the Service is restricted. We currently restrict access from Washington and Hawaii due to applicable state law around randomized paid promotions, and reserve the right to add further restricted jurisdictions at any time.
• You are not located in, or a resident of, any country, region, or territory subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, and Zaporizhzhia regions of Ukraine), and you are not listed on any U.S. government list of prohibited or restricted parties.
• You have the legal capacity to enter into this agreement and to make purchases in your jurisdiction.

We may verify your eligibility at any time. We may decline, suspend, or terminate access at our discretion if we believe you are ineligible.

Accounts are created and authenticated through Clerk. You are responsible for the accuracy of the information you provide, for keeping your credentials secure, and for all activity that occurs on your account. Notify us immediately at [email protected] if you suspect unauthorized access.

One account per person. We may suspend or terminate any account we believe has been created with false information, used to evade prior bans, or used in a way that violates these Terms.

MerchVault sells stubs, a closed-loop platform credit issued and accepted only by MerchVault. Stubs may be used to open vaults, pay eligible shipping fees, and use other MerchVault account features that we make available. Stubs are priced at one hundred (100) stubs per one (1) U.S. dollar at purchase, unless a clearly disclosed promotion applies. Payments are processed by Stripe or another listed payment provider; we do not store full card numbers on our servers.

Stubs are site credit only. Stubs have no cash value, are not legal tender, do not accrue interest, are not a deposit or stored-value account, and cannot be withdrawn, cashed out, sold, assigned, transferred, or redeemed for money. We do not pay cash prizes, cash equivalents, gift cards, cryptocurrency, or third-party payment credits for vault outcomes.

Purchases of stubs and vault opens are final. Stubs and vault opens are non-refundable except where a refund is required by applicable law or expressly granted by us in writing. Stubs may be forfeited if your account is closed for fraud, abuse, chargeback misuse, geo-restriction evasion, or another violation of these Terms.

Vaults are randomized merchandise purchases. Each vault has a published item pool, item values, and drop rates before you open it. By opening a vault, you accept that the result may be lower or higher in listed value than the stub cost of the vault. The roll result is final once the server seed is revealed, subject to documented technical failures or fulfillment remedies described in these Terms.

Optional Buyback. After opening a vault and revealing an item, you may choose to sell that item back to MerchVault in exchange for stubs equal to one hundred percent (100%) of the item’s listed value at the time of buyback. Buyback is an optional convenience paid in stubs only. It is not a cash-out, withdrawal, payment, refund, or money transmission service. You are under no obligation to sell items back, and a completed buyback is final.

We reserve the right to change stub pricing, vault pricing, the buyback ratio, and promotional offers at any time. Changes do not apply retroactively to stubs already in your balance, and any change to the buyback ratio will be announced prior to taking effect.

Every vault sold on MerchVault is committed to a cryptographic seed before you complete your purchase. We generate a 256-bit server seed, compute its SHA-256 hash, and publish that hash to a publicly-readable proof ledger. The hash is fixed at the moment your vault enters your locker.

When you open the vault, the underlying server seed is revealed and written to the same public log alongside your client seed and nonce. Anyone can re-compute the SHA-256 of the revealed seed, confirm it matches the original commitment, and run the published roll formula to verify that the revealed item is the only item that could have been produced. The proof guide lives at /about and is linked from the footer.

Drop rates for each vault are published before purchase. We do not modify outcomes, re-roll, or favor any user. Bugs in the implementation, if discovered, will be disclosed and remediated. Provable fairness is a description of the cryptographic protocol; it is not a guarantee of any particular outcome, profit, or expected value.

Every item available through MerchVault corresponds to an authentic piece of merchandise sourced from authorized merchandise suppliers or other disclosed sources. Product names, listed values, and photographs are based on supplier catalogue data, marketplace data, or our own item records.

Delivery. Items revealed from a vault may be (a) retained in your in-platform collection, or (b) where physical fulfillment is offered, shipped to a verified U.S. address. Shipping is subject to availability, address verification, and any applicable shipping fees disclosed at the time of redemption.

Shipping timing. When you submit a completed withdrawal request, we will show the expected fulfillment path in the app. If we state a shipping time, we will use commercially reasonable efforts to ship within that time. If no shipping time is stated, we will use commercially reasonable efforts to ship within thirty (30) days after the completed withdrawal request. If we cannot ship within the promised time, or within thirty (30) days when no time was promised, we will notify you, provide a revised estimate when available, and give you the option to cancel the shipment request before the item ships.

Substitution. Apparel is sold based on the supplier SKU; size selection is made at redemption. If your requested size is unavailable from the supplier at the time of fulfillment, we will offer (i) the nearest available size, (ii) a comparable item of equal or greater listed value, or (iii) buyback at full listed value. We will not substitute without your consent.

If an item cannot be fulfilled. If we determine that a physical item cannot be sourced or shipped, we may cancel the shipment request and restore the item’s full listed value to your stubs balance, restore any shipping fee charged for that item or shipment batch, or provide another remedy required by applicable law. The cryptographic roll record remains unchanged; the remedy applies to fulfillment only.

Risk of loss for physical items passes to you upon delivery to the carrier. Damaged or defective items must be reported to [email protected] within fourteen (14) days of delivery for replacement or full-value buyback consideration.

MerchVault is not affiliated with, endorsed by, or sponsored by any of the artists, bands, record labels, or trademark holders whose merchandise is featured on this platform. All names, logos, and marks are the property of their respective owners. All merchandise sold is authentic and sourced from authorized suppliers.

The MerchVault name, the MerchVault sigil, the vault and roll interfaces, the fairness verification tooling, and all original photography, text, and code on this Service are the property of MerchVault and its licensors. You may not copy, reproduce, modify, distribute, or create derivative works from them without our prior written consent, except as permitted under fair use or other applicable law.

If you believe content on the Service infringes your copyright, send a notice meeting the requirements of 17 U.S.C. § 512(c)(3) (DMCA) to [email protected].

You will not:

• Use the Service if you are under 18 or otherwise ineligible.
• Create more than one account, use another person’s account, or use the Service through a VPN or other technical means to evade geo-restrictions.
• Use bots, scrapers, or any automated means to interact with the Service except as permitted by published APIs.
• Reverse-engineer, decompile, or attempt to derive the unrevealed server seed of any vault, or otherwise interfere with the integrity of the provably-fair system.
• Resell, transfer, or trade stubs, vaults, or accounts outside of the Service.
• Use the Service to launder funds, finance prohibited activity, or violate any applicable law.
• Harass other users, post unlawful content, or impersonate any person or entity.

MerchVault is an entertainment and e-commerce platform for randomized merchandise purchases. Every paid vault produces an item from a disclosed item pool. MerchVault does not award cash prizes, permit cash withdrawal, or provide a way to convert stubs into money.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, MERCHVAULT DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected. You use the Service at your own discretion and risk.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL MERCHVAULT, ITS AFFILIATES, OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL MERCHVAULT’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO MERCHVAULT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, the above limitations apply to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless MerchVault and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any law or the rights of any third party, or (d) any content or information you submit through the Service.

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, and by applicable U.S. federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Please read this section carefully. It requires you to resolve disputes with MerchVault on an individual basis through binding arbitration and limits your remedies in the event of a dispute.

Informal resolution first. Before filing arbitration, you agree to attempt to resolve any dispute informally by contacting us at [email protected] with a written description of the claim. We will attempt to resolve the dispute within sixty (60) days.

Binding arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration will be conducted in the English language and seated in Wilmington, Delaware, unless the parties agree otherwise; you may elect to appear by phone or video. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. YOU AND MERCHVAULT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

Opt-out. You may opt out of this arbitration agreement by sending written notice of your decision to [email protected] within thirty (30) days of first accepting these Terms. Your notice must include your full name, account email, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provisions of these Terms.

Small claims. Notwithstanding the foregoing, either party may bring an individual action in small-claims court for disputes within that court’s jurisdiction.

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. For material changes we will provide reasonable notice, for example by email or an in-app banner. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

Questions about these Terms? Reach us at [email protected].

MerchVault is not affiliated with any artist, band, label, or trademark featured on this platform. All merchandise is authentic and sourced from authorized suppliers.